Privacy Policy

Information we hold

When you open an account we record identifying details — name, date of birth, residential address, email, and telephone number — together with the documents supplied during verification, such as a passport or national identity card and a recent proof of address.

Operating the account generates a further record: deposits and withdrawals, the payment instrument used, game rounds played, stake sizes, bonus participation, and the limits or exclusions you have configured. Licensing conditions require ZetCasino to retain this transactional history.

Technical information is captured automatically whenever the site is used. This covers IP address and approximate location derived from it, device type, operating system, browser version, referring page, and timestamps of each session. It supports fraud detection, geographic eligibility checks, and troubleshooting.

Correspondence with support — chat transcripts, emails, and any attachments — is stored alongside the account so that a later enquiry can be handled without asking you to repeat yourself.

Why the information is needed

The largest single reason is contractual: an account cannot be funded, a wager cannot be settled, and a withdrawal cannot be released without processing the data described above. Refusing to provide it means the service cannot be offered.

A second body of processing exists because law demands it. Anti-money-laundering statutes, the conditions attached to our Anjouan Gaming Board licence, and tax reporting rules each oblige ZetCasino to verify identity, monitor for unusual patterns, and keep records for prescribed periods regardless of your preferences.

We also rely on legitimate interest for security work — blocking automated attacks, identifying duplicate registrations, spotting bonus abuse, and keeping the platform stable. The analysis behind these measures is proportionate and reviewed for necessity.

Marketing sits on a separate footing and runs on consent alone. Promotional email and SMS are sent only where you have opted in, and an unsubscribe link or a toggle in account settings ends them without affecting anything else.

Sharing with third parties

Payment institutions, card acquirers, and cryptocurrency processors receive the details required to move funds. Each acts as an independent controller for that step and applies its own retention rules.

Game content is supplied by external studios whose software runs within our platform. Round-level data passes to the relevant studio so that outcomes can be generated and audited, but registration documents are never shared with them.

Specialist providers assist with identity verification, sanctions screening, fraud scoring, email delivery, and hosting. All operate under written processing agreements that restrict them to instructions issued by ZetCasino.

Disclosure to regulators, financial intelligence units, auditors, or law enforcement occurs where a lawful request is received. Personal data is never sold, rented, or traded for advertising purposes.

Storage, retention, and your rights

Records are encrypted in transit using TLS and held in access-controlled environments where staff permissions are granted on a need-to-know basis. Verification documents are kept in segregated storage with an audit trail of every access.

Account and transaction records are retained for the period mandated by our licensing conditions — normally five years from account closure — after which they are erased or irreversibly anonymised. Marketing preferences are kept only while an account remains open.

Depending on where you live, you may request a copy of your data, correction of inaccuracies, deletion, restriction of processing, portability in a machine-readable format, or objection to processing based on legitimate interest. Players resident in Greece and elsewhere in the EEA exercise these rights under the GDPR.

Requests should be sent from the email address registered to the account and are answered within thirty days. Identity confirmation may be requested first. Erasure cannot override retention duties that bind ZetCasino as a licensed operator, and where that conflict arises it will be explained in the response.

Cookies and tracking

Strictly necessary cookies maintain your logged-in session, remember language selection, and protect form submissions. These cannot be disabled without breaking core functionality.

Analytical and marketing cookies measure how pages perform and attribute registrations to referring partners. They are placed only after consent is given through the banner shown on first visit, and consent can be withdrawn at any time from the cookie preferences link in the footer.

Browser settings offer an additional layer of control, including blocking third-party cookies outright or clearing stored identifiers. Doing so may require you to sign in more frequently.

This notice is provided for transparency and does not create rights beyond those granted by applicable data protection law. Where a conflict exists between this summary and binding legislation or the conditions of our gaming licence, the legislation and licence conditions take precedence.